Thank you Rosie for 14 years of service and best wishes in your retirement!

Clinic News

Online Booking/Video Chat Update - Sept 1, 2022

As you are aware, we have been looking into an alternative format for virtual appointments due to the changes coming into effect on Oct 1, 2022 regarding OHIP coverage of phone appointments.  In preparation for this we are phasing out phone appointments and as of today, all online booked virtual appointments will be booked as video calls using the My Health Access integrated video chat feature.  Until Oct 1, 2022 you can still book a phone appointment but you must call the office and speak with one of our receptionists to do so.  On and after Oct 1, all virtual appointments will be done via video chat, so if you do not have a device with a forward facing camera or webcam, you must come in to the office for all appointments.  Please see the Online Booking page for more information.  

Waterloo Wellington Regional Hospitals Imaging Referrals - July 4, 2022

Hospitals in the region are critically understaffed with registered Technologists and Sonographers and as a result have had to reduce the capacity of some outpatient services.  Any non-urgent imaging service will have extended wait times.  Current extended wait times are up to 6 months for:
· Non-urgent ultrasounds referrals (eg. Screening for hepatoma)
· Non-urgent (Priority 4) CT referrals (eg. follow-up ground glass nodule in lung)
· Non-urgent (Priority 4) MRI referrals (eg. lumbar back pain).
· Ontario Breast Screening Program (OBSP)/non-OBSP mammography screening

The WW hospitals will also be redirecting patients amongst themselves to whichever site has the earliest appointment availability.  As a result, you may be contacted to attend your imaging test at any of the Waterloo Wellington Regional Hospitals.  If you have a preference for a specific institution and decline to redirect to another location, it will result in a longer wait time.

Another change is that the majority of appointments will only be booked within 7-14 days of available capacity (i.e. your referral will remain on the waitlist until there is an available appointment within the next 2 weeks).  Because of this change, in most cases you will be contacted no earlier than 1-2 weeks prior to the appointment time with that information.  If you need to change your appointment time you must do so with the site directly, but please be aware this could significantly extend your wait time due to the lack of available appointments.  

OHIP Billing Changes - July 4, 2022

On September 30, 2022 the extension period of temporary COVID-19 Primary Care Physician Services will end.  This will bring about changes to the billing of virtual (phone) appointments.  As of October 1, 2022 you will no longer be able to self-book a phone appointment.  You can still self-book the same in-person visit types as before.  We will post another update once we have more information.  

My Health Access (Online Booking) Update - June 14, 2022

Unfortunately due to a number of issues we have had to disable the ability to register dependents under a main My Health Access account.  While it was creating confusion around booking appointments and setting up accounts for some, the main concern arises from the fact that we cannot see dependents on our end.  This means we have no way to know when someone has been listed as a dependent, and have no way to approve or deny this access.  There are certain situations where it is imperative that we have the ability to override and deny/remove a dependent from an account for the safety and wellbeing of that individual.  

The My Health Access system has no age limit for registering a dependent, and while this is great for persons with disabilities or elderly couples who share one email, it poses an issue when a child reaches the age of majority and takes control of their own health care, or when someone registers a competent spouse/partner under their account.  Since we have no way to see dependents, the main account can retain a family member as a dependent without their knowledge or consent and be able to make/cancel appointments under their name and have access to their appointment history.  This is a grave breach of patient confidentiality and in some delicate situations can put that individual at risk of harm.  Since we have no way to see or police this, we cannot have the dependent system enabled.  

If this changes with a future system update then we may be able to reactivate dependent registration and booking, however until then a separate account is needed for each individual.  As a reminder, please make sure you are booking under the account of the person who needs the appointment, so that the doctor will have their chart readily accessible at the time of their appointment.  

Mask Policy Update - June 14, 2022

Although mask use is no longer mandatory for healthy individuals, we encourage everyone to wear a mask while in our office to protect our high risk patients.  However, if you have a cough (even if it is from a chronic/non-infectious condition) or any infectious disease we will still ask you to wear a mask the entire time you are in our office.  

This allows us to protect our vulnerable patients from exposure to infectious diseases that may not be serious for healthy individuals, but for the very young, elderly, and immunocompromised may be debilitating or even fatal. 

We thank you for your ongoing resilience, commitment to community and support to our office and staff as we navigate this pandemic together.

Phone System Update - June 8, 2022

We have switched our phones over to a call queue system.  This system allows us to have callers be placed on hold for a short time while waiting for a line to become available to take their call.  It also means callers will now hear a menu during office hours.  Calling after hours will send you to voicemail as before. 

If you are calling during office hours, you will have the option to be transferred through to reception, or directly leave a message instead.  If the maximum number of people in the queue has already been reached, you will be transferred to voicemail.  Likewise, if a line does not become available within 3 minutes of your call entering the queue, you will be transferred to voicemail.  

Prescription Renewal Update - May 16, 2022

As of May 16, 2022, fax renewals for prescriptions are no longer offered by Dr Wright.  Dr Wright will now renew prescriptions by appointment only, EXCEPT for individuals age 65 and over, people living in assisted/congregate living situations, or for select individuals who have made prior arrangements with the doctor (i.e. pre-existing yearly renewal agreement). 

If you would like to renew your prescription please contact the office to book an appointment or self-book online.  

Payment Policy Update - May 16, 2022

As of May 16, 2022, payment for uninsured services is required upfront, unless direct permission has been obtained from Dr Wright to defer payment to a later date.  See our Payment Policy page for more information.  

We do not accept credit/debit.  Payment must be made by cash, cheque, or e-transfer.