If I booked an appointment for an injection with Rosie, will I see the doctor as well?

No, these appointments are with Rosie only and are intended for regular injections (eg b12) or second and third doses in an immunization series which have already been authorized by the doctor.  If you have not spoken to your doctor about the injection/immunization you wish to receive, you must book an appointment to discuss it with them first. 

Do I call the office when it’s time for my phone appointment or will the doctor call me?

The doctor will call you on the number you have provided for your appointment.  If for some reason you will not be available at the number you confirmed with staff at the time of booking, please call the office ASAP to change the number listed for your appointment.  If you do not give sufficient advance notice you may be listed as a no show and may be charged for a missed appointment. 

I can’t seem to get through on the phones, how do I contact the office?

During peak hours you may be unable to get through to reception as the maximum number of callers in the call queue has already been reached.  If you leave a voicemail our receptionist will get back to you, usually same day but when the clinic is extremely busy it may take up to 48 hours.

I haven’t received my requisition yet, how long does it normally take?

You should receive your requisition by the end of the day, however if you have not received it check your junk folder first.  If it is not in your junk folder, simply email the office or leave a voicemail confirming your email (in case we have the wrong one on file) and ask for us to send it to you again. 

I received a notice from Public Health that I am due for a FIT, Pap, or other screening, what should I do?

If you are due for a Pap test then it will be done at your next annual physical.  If you are due for a FIT or other screening, you should book a 10 minute phone to get the requisition(s) needed. 

Do requisitions expire?

Yes, test requisitions and notes for insurance coverage are valid for 6 months past the issuing date.  If your requisition/note is older than 6 months, you will need to get a new one.