Payment Policy

As of May 16, 2022, payment for uninsured services is required upfront, unless permission has been obtained directly from Dr Wright to defer payment to a later date.  

We do not accept credit/debit.  Payment must be made by cash, cheque, or e-transfer.  

What does this mean, and how will it change things?

Before, uninsured services such as insurance notes and forms were completed with the understanding that payment would be made shortly after the appointment time, within a few days at the latest.  Unfortunately we have seen a rise in patients taking advantage of this system, and not paying for these services until months later, and sometimes not at all.  

Chasing down overdue balances has added an increased burden on staff at a time where demands on the system are at an all time high.  In order to maintain a high standard in areas vital to patient care, we have no choice but to cut down on areas that waste valuable time and resources.  

Moving forward, if you have an appointment for an uninsured service, such as insurance notes, form completion, etc, you must provide payment before you will receive the completed form/note/etc.  In addition, if the form must be sent to your insurance company or employer, we will not fax off the completed form until payment has been received.  

This policy has been decided by Drs. Scott and Stefanie Wright, and any issues must be taken up with them directly.  

Previous Invoices

All current outstanding balances will be subject to overdue fees if payment is not received within 30 days of the invoice date, as per the previous payment policy. 

Insurance companies and legal firms/representatives will still be subject to overdue fees if payment is not received within 30 days of the service rendered.  This overdue charge is $5 every 30 days for which payment is yet to be received.